Returns and Exchanges
This page summarises the main information for returns and exchanges. The full information and legal agreement is on the Terms and Conditions page.
Returns
- This return procedure and policy is relevant to all on-line and mail order transactions and purchases.
- If you change your mind and decide the purchased item is unsuitable, please return within 14 days of receiving your order.
- When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.
- If you do not have a printer please include the same information in a letter in your package.
- Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service.
- If you have decided that you don't want the product or need to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility. We will charge postage cost of £0 UK, £14.95 Republic of Ireland, Belgium, France, Germany, Luxembourg and Netherlands or £19.95 Spain, Austria, Italy and Denmark to your card when we despatch your exchange items.
- Items cannot be returned in store for an exchange or refund.
- Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.
- The manufacturer's size tolerance on jeans is +/- 0.5" on waist and leg length. So for example a pair of 30/32 jeans should measure between 29.5" and 30.5" waist and between 31.5" and 32.5" inside leg. Bottom widths (where shown) are based on 32" waist jeans and will be proportionally larger or smaller for other waist sizes. Jeans returns will only be accepted as not measuring correctly if they are outside this tolerance.
- When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.
- Please ensure all items are returned to us in their original condition, Buy Jeans reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. Underwear and swimwear may not be returned due to hygiene reasons.
- Please note that returning goods for the purpose of exchange or refund is at your own expense, however if you are returning the product because of an error on our part or a manufacturing fault, Buy Jeans will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
- Buy Jeans will send email confirmation upon receipt of any product returns.
- Refunds will be processed within 28 days.
- For any further assistance or advice, please contact us by one of the methods shown below.
Click here for the Returns Form
Complaints
- If anything is not right, please call us on 01432 267448 (international +44 1432 267448) between 9:00am and 5:00pm Monday to Saturday, or email support@buy-jeans.net. We will aim to resolve the matter to your complete satisfaction.
- If you are still not happy, please contact Becki Monk (our Customer Services Manager) by direct email to becki@buy-jeans.net. Please do not contact Becki until you have given our customer services team the opportunity to help you.
Contact Details
For full information and legal details please see the Terms and Conditions page.
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