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Help and Information
Delivery
- UK delivery is FREE for all orders.
- Products marked
will be delivered the next working day if ordered before midday on a working day, otherwise the following working day. - Products marked
will be delivered in 2-4 working days. - All other products will be delivered in 5-12 working days.
- If you order products with different delivery times they will normally be sent in separate parcels.
- Deliveries to Northern Ireland, Scottish Highlands, Channel Islands and BFPO addresses may take an extra 1 or 2 working days.
- Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain (Mainland), Austria, Italy and Denmark delivery costs £9.95 for delivery in 8 to 15 working days.
- "Working days" are Monday to Friday excluding public holidays.
- Please allow 2 or 3 extra working days for tailored items.
- All parcels are sent by Royal Mail, APC or DPD.
- Payment methods accepted are credit and debit cards, cheques and postal orders (UK only).
- Please see the Ordering, Payment and Delivery page for full details.
Help and Information Pages
What we are doing to support our customers, our team and their families.
Details of the payment methods, delivery times and order tracking.
Details of our cancellations, returns and complaints procedures.
Information governing use of the Buy Jeans Loyalty Programme.
How we use and store your personal information and cookies.
Legal details relating to your order.
Track the progress of your order through our system.
Size conversion charts for various sizing methods.
How to care for your denim and other Buy Jeans purchases.
Information about our bespoke tailoring services.
General information about Buy Jeans.
Company contact and legal details.
Learn more about the Buy Jeans team!
